Frequently Asked Questions

Get answers to your questions with the Australian Institute of Food Safety's Frequently Asked Questions section


AIFS Courses



Even though there are many similarities between the two, Food Safety Supervisor and Food Handler are two different positions. There are different training courses for each and different levels of responsibility in the workplace.

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Although there is currently no law that states a specific training course that Food Handlers need to complete, many will choose to complete a Food Handler course.

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A Food Handler course teaches the fundamental skills needed to perform the role of a food handler in the Australian food industry.

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Yes, you can. An online Food Safety Supervisor course provides students with flexible learning options that let them complete the units at their own pace. This means it can be tailor-made to a person’s individual needs.

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This depends on what you want to get out of your training.

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At the Australian Institute of Food Safety, we offer a variety of food safety courses for you to choose from. But, how do you decide which one is right for you? Finding out which course you need to do will depend on your situation.

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Training in Australia is highly regulated to ensure quality and consistency of training courses. Nationally recognised training means that the course is recognised by relevant industry groups and governing bodies nation wide.

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Online courses are a flexible, convenient and affordable option for those completing food safety training.

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For most of our students, the food safety courses take between 3 and 5 hours to complete. This includes the lessons, case studies and assessments. 

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A Food Safety Supervisor course is quite different to a food handling course.

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Assessments



Don't worry if you're not working in the food industry, our food safety courses can be completed by anyone regardless of prior experience. 

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The observer report is the practical component of the course. There are some things we can't see you doing through your computer - such as washing your hands or wearing the correct clothes for work. 

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Your observer report must be completed by someone currently employed as a Food Handler.

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This all depends which units of competency you need to have on your statement of attainment. Because Food Safety Supervisor requirements in Australia are industry specific, you need to chose the observer report that matches your industry.

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When we’ve assessed you as competent, we’ll send you an email to let you know that you’ve passed, as well as an email copy of your statement of attainment, and NSW certificate if applicable. This will usually happen within 1 business day of you completing your course successfully.

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The assessment components of each course are different depending on which one you’re doing.

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The person that acts as your nominated observer does not need to be a Food Safety Supervisor. They need to be employed either on a full time, part time or volunteer basis in a position where they handle food. They must also have current knowledge and skills in food safety.

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Observer reports are an important part of the assessment process because they show us that you can apply the food safety knowledge that you have learned in your course in a practical situation. By demonstrating food safety skills in a work environment, you can perform the required tasks without having to come to a classroom and show us.

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You must score 100% in each of the quizzes to move onto the next one, and you have 5 attempts for each quiz to do this. If you’ve used up your 5 attempts – no problem! Please contact us by email or on 1300 797 020 and we’ll reset them for you.

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Recognition of prior learning is offered to course participants who believe that they already meet the skills and knowledge requirements of the course through previous work experience and formal, non-formal and informal learning.

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National recognition is offered to course participants who have already completed one or more of the required units of competency through previous formal education or training. Participants who wish to apply for national recognition will be required to submit a certified true copy of their statement of attainment or qualification.

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Business Accounts



For businesses that need to enrol students regularly we do offer 30 day invoicing terms, subject to approval.

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At the Australian Institute of Food Safety we’ve made things much easier for businesses who need to enrol multiple students.

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Food Safety Supervisor Info



Every food organisation in NSW has a responsibility to make sure its staff are properly trained in food safety.

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If you haven’t already done so, you need to notify the local council that you’re the nominated Food Safety Supervisor for the business where you work. This might be something that you do, or it might be done by your employer.

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Becoming a Food Safety Supervisor is quite straightforward. You simply need to enrol in and complete a short course.

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Whether a business needs to employ a Food Safety Supervisor will depend on where the business operates as well as what types of food it prepares.

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Food Safety Supervisor’s have many responsibilities when performing their role and maintaining food safety in a business.

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You may have already completed the Food Safety Supervisor units of competency in previous training.

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As a general rule, only one Food Safety Supervisor is needed for each food premises. However, because food businesses often operate long hours or shift work, they’re often advised to employ more than one.

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The Australian Institute of Food Safety is approved to issue the NSW Food Authority Food Safety Supervisor Certificate.

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Handy tip: Food Safety Supervisor training is industry specific so be sure to find out which course you need.

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The role of a Food Safety Supervisor in Brisbane is to maintain food safety in a business and minimise the chance of people becoming sick as a result of incorrectly handled or prepared food.

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The role of a Food Safety Supervisor is to manage the overall food safety of a business. This typically includes:

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A Food Safety Supervisor is nominated by a food business to manage the overall food safety of the business. The main aim of this role is to help ensure that all food which is handled, stored, prepared and served is done so safely, so as to minimise the risk of causing illness.

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No, not necessarily – however, they must be able to be contacted at all times, by both the food handlers in the business and also the authority responsible for regulating the business in food safety.

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Because food businesses in Melbourne are all so different, there isn’t one set of rules for everyone. However most food businesses will require at least one Food Safety Supervisor to be employed.

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Not necessarily. If you’re required by law to have a Food Safety Supervisor on staff, it usually only means one per premises.

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Once you have successfully completed your Food Safety Supervisor course, you will receive a Statement of Attainment which lists the units of competency relevant to your industry. These are:

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For Business



As a general rule, most food businesses in Victoria, Queensland, NSW and the ACT will require at least one designated Food Safety Supervisor per location.

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Choosing the right person to perform the role of Food Safety Supervisor in your business is crucial. This person will be in charge of making sure that your business remains food safe, so it has to be someone responsible.

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Food Safety is everyone’s responsibility. The business owner, the Food Safety Supervisor and all the Food Handlers in an organisation play a part. Each have their own roles and responsibilities with regards to food safety.

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Once you’ve nominated a Food Safety Supervisor for your business, you would usually advise your local council in writing - either via email or through the post.

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The penalties for not having a Food Safety Supervisor are set at a state and territory level. The fine ranges from $330 to $75,000, depending on the situation and where the business is located.

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This will depend on where your business is located and what type of food it serves.

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For Students



For nationally recognised courses such as the Food Safety Supervisor course or the Food Handler course, the Australian Government requires that every student have a special identifying number unique to them. This is called a Unique Student Identifier number or USI.

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You will need to provide your personal details such as name, contact telephone number, email address, postal address as well as a few other basic pieces of information. This allows us create a user account which you will use to complete your course.

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The Australian Institute of Food Safety has a specific course for students who want to do a Food Safety Supervisor course which covers them in NSW. This is because the NSW Food Authority has some extra regulations that we have to adhere to.

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General Food Safety



There are only two food sectors, also known as food industries, recognised in NSW - hospitality and retail.

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Knowing which industry your food business falls under, and subsequently which training course you need to complete, can be hard. The reason you have to choose an industry is because the statement of attainment you’re awarded for Food Safety Supervisor training is industry specific.

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Food businesses in Victoria are divided into different food industry sectors - retail, hospitality, health and community, food processing, and transport and distribution. 

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Food businesses in the ACT will fall into one of five food industry sectors – retail, hospitality, health and community services, food processing, or transport and distribution.

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Queensland food businesses fall under one of the five different food industry sectors - retail, hospitality, health and community, food processing or transport and distribution.

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There are three different types of food contamination - chemical, physical and biological.

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Whether you need a Food Safety Supervisor in your home-based food business will depend on where your business is located and what types of food you’re preparing and selling.

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Food poisoning affects millions of Australians every year and can be hard to diagnose because it has similar symptoms to the flu and stomach viruses. Also because food poisoning can occur hours, days or even weeks later, determining the actual cause of the illness is not always easy. You might have eaten something that looked, smelled and tasted fine but was actually contaminated with harmful bacteria.

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Unfortunately, the Australian Institute of Food Safety doesn’t currently offer any services to help businesses build their food safety program. But we do offer our students a free template to help get them started.

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Handbook & Policies



The AIFS Terms of Use govern your use of the website and other AIFS systems. By accessing these systems, you are signifying that you agree to the terms.

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To comply with the Australian Quality Training Framework, all Registered Training Organisations have an obligation to provide information to participants about the various laws and regulations applicable to them.

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At AIFS, we take all reasonable steps to preserve the security of cookie and personal information. This Security Policy provides further details. 

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The Australian Institute of Food Safety will safeguard fees paid by participants/trainees.

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This procedure is designed to establish a fair and equitable company process for dealing with client/participant complaints and appeals.

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The Australian Institute of Food Safety is committed to respecting the privacy of its customers. The following policy discusses how personal information received by The Australian Institute of Food Safety will be dealt with.

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Below is the Australian Institute of Food Safety’s pricing policy.

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Below is the Australian Institute of Food Safety’s payment policy.

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The participant information handbook is designed to provide you with all of the information you need to make an informed choice, and as a reference guide throughout your training and assessment. 

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Payment Information



You can find out the cost for each of our online courses by going to the individual course pages on our website.

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The Australian Institute of Food Safety accepts payment via Visa, MasterCard, American Express or PayPal for our online courses. Payment is required at the time of purchase.

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Qualifications



Each state in Australia has different requirements for food safety refresher training.

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Statements of attainment are documents (like a certificate) that show the units of competency that a student completes as part of a nationally recognised course. Unfortunately we can’t call them certificates because ‘certificates’ are a different type of qualification in vocational training. Sorry, we know this is a little confusing!

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The Australian Institute of Food Safety can only replace statements of attainment that it originally issued.

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Student Accounts



Don’t worry - you can request a new one. If you’ve forgotten your password, simply click on the ‘login’ button at the top right of the screen.

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Changing your password is easy. Simply login and go to ‘my account’. In the ‘account information’ section you will find a link to change your password.

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System Requirements



We have tried to make our website and courses as easy to follow as possible. But we do know that, from time to time, our students might experience technical issues. So to make things a little easier, we’ve put together this list of how to fix the most common technical issues.

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To complete one of the Australian Institute of Food Safety’s online courses, you’ll need to make sure that you have the following:

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Due to screen size requirements, the Australian Institute of Food Safety’s online courses aren’t able to be viewed on a mobile phone.

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