Frequently Asked Questions

Get answers to your questions with the Australian Institute of Food Safety's Frequently Asked Questions section.

System Requirements


Yes, you can. AIFS courses work on most computers, laptops, tablets and mobile devices.

If you’re using your mobile device and having technical issues, there could be an issue with your browser. We recommend that you use Google Chrome to access your course, which is available to download for free from your app store.

If you’re having problems accessing your course or any other technical issues, please visit our What should I do if I have technical issues? or contact our support team for help.


To complete one of the Australian Institute of Food Safety’s online courses, you’ll need to make sure that you have the following:

1. A modern web browser

We use some of the latest eLearning technologies to deliver our courses. This means you’ll need to have a modern web browser to view and complete the course, and it’s important that you have Javascript enabled. We recommend using Google Chrome, which is available as a free download online or from your app store.

2. An email address

When you first enrol in a course or create a user account, we’ll ask you for your email address. This is a mandatory requirement for you to be able to access our systems and each user account needs to have an individual email address. One email address cannot be shared by multiple students.

3. Adobe PDF Reader or Adobe Acrobat

Some of the forms that you need to complete (such as the Observer Report) are in PDF format. To get the latest version of Adobe PDF Reader, you can visit their website.

AIFS courses work on most computers, laptops, tablets and mobile devices.

If you’re having problems accessing your course or any other technical issues, please visit our What should I do if I have technical issues? FAQ or contact our support team for help. 


We have tried to make our website and courses as easy to follow as possible. But we do know that, from time to time, our students might experience technical issues. So to make things a little easier, we’ve put together this list of how to fix the most common technical issues.

You aren’t able to login to your account

If you’re having trouble logging in to your account, first double check that you’re using the correct User ID. This was sent to you in your welcome email and is three lowercase letters, followed by seven numbers - eg. abc1234567. The password that you use to login is the one you set when you created your user account, this was also included in your welcome email.

If you’re still not able to login with these details, you can clear your browser’s website data (your cache) and then try again. There are different ways to do this depending on your device and browser, so you might have to search online for the steps.

You’re logged in but can’t find your course

When you first login to your account, you’re taken to your ‘Dashboard’. This is like your own individual homepage. On the lefthand side, there is an option called ‘My Courses’, which takes you to a page that lists the courses that you’re enrolled in. Once you’re on this page, you can click the ‘Enter Course’ button to go to your course page and get started.

You’re having trouble loading the video lessons

AIFS courses work on most computers, laptops, tablets and mobile devices.

If you’re having trouble watching the videos, we have found that using Google Chrome will usually fix the issue. This web browser is available as a free download either online or from your app store.

If you have a technical issue and can’t find the answer here in the FAQs, please contact our support team and they’ll be happy to help you!