Frequently Asked Questions

Get answers to your questions with the Australian Institute of Food Safety's Frequently Asked Questions section.

Handbook & Policies


The participant information handbook is designed to provide you with all of the information you need to make an informed choice, and as a reference guide throughout your training and assessment. 

You can download the participant information handbook here!

If you need any further information or have any questions about the content of this handbook, please send us an email via our contact us page or call 1300 797 020. 


Below is the Australian Institute of Food Safety’s payment policy.

  • Full payment is required at the time of purchase unless your organisation has been approved for credit by the Australian Institute of Food Safety.
  • For online payments, we accept Visa, Mastercard, Amex and PayPal.
  • To request other forms of payment, please contact us
  • If you are an organisation who will be enrolling students on a regular basis and would like to apply for a credit account, please go to the business section of this website. 

Below is the Australian Institute of Food Safety’s pricing policy.

  • The latest prices of all products and services offered by the Australian Institute of Food Safety are available on the website (www.foodsafety.com.au).
  • These prices are subject to change without notice. Please confirm the price of a product or service before placing an order. All prices are quoted in Australian Dollars (AUD).
  • Nationally recognised courses in Australia are GST exclusive, and so GST is not included in our tax invoices for these products.
  • Non-nationally recognised courses are subject to GST and this is included in the price advertised online.
  • All payments should be made to the Australian Institute of Food Safety and should be paid in AUD.

The Australian Institute of Food Safety is committed to respecting the privacy of its customers. The following policy discusses how personal information received by The Australian Institute of Food Safety will be dealt with.

To view the Privacy Policy for the Australian Institute of Food Safety visit Privacy Policy


This procedure is designed to establish a fair and equitable company process for dealing with client/participant complaints and appeals.

Complaints & appeals procedure

  • Discuss the complaint or appeal with the Trainer or Assessor, or Management
  • If the complaint or appeal is not addressed to the satisfaction of the participant/client, the client or participant is advised to complete a Complaints and Appeals Statement (request via Contact Us page) and forward to Management
  • Management will evaluate the complaint or appeal, conduct an enquiry where necessary and address the complaint or appeal, responding initially within 5 working days. The client or participant will be offered an opportunity to present his or her case and may wish to ask a support person to attend
  • If the complaint or appeal is not addressed to the satisfaction of the participant, Management can make further enquiries if necessary, document actions or solutions to the complaint or appeal and advise the person submitting the complaint or appeal of the outcome within 10 working days
  • If the complaint remains unresolved the person submitting the complaint or appeal will be referred to external avenues

The Australian Institute of Food Safety will safeguard fees paid by participants/trainees.

Participants will be eligible for a refund of 100% of any monies paid if the following conditions have been satisfied:

  • The request for refund has been received in writing within 7 days of enrolment, AND
  • The participant has not yet accessed the course.

At AIFS, we take all reasonable steps to preserve the security of cookie and personal information. This Security Policy provides further details. 

To view the Security Policy for the Australian Institute of Food Safety visit Security Policy.


To comply with the Australian Quality Training Framework, all Registered Training Organisations have an obligation to provide information to participants about the various laws and regulations applicable to them.

The Australian Institute of Food Safety ensures that its training is in compliance with relevant State/Territory and Commonwealth legislation in the following areas:

  • Workplace Health and Safety
  • Workplace Harassment, victimisation and bullying
  • Anti-discrimination, including equal opportunity, racial vilification, and disability discrimination
  • Privacy Legislation

The list below outlines some of the individual pieces of legislation (law) that apply in a general work environment including training.

Information regarding all Commonwealth legislation can be accessed via the Australasian Legal Information Institute. Some of the general Commonwealth acts applicable include:

  • Disability Discrimination Act 1992
  • Sex Discrimination Act 1984
  • Racial Discrimination Act 1975
  • Copyright Act 1968
  • Occupational Health and Safety (Commonwealth Employment) Act 1991

State-specific information regarding occupational health and safety can be located through the Australasian Legal Information Institute.  For each state and territory, the legislation is:

  • NSW: Occupational Health and Safety Act 2000
  • WA: Occupational Health and Safety Act 1984
  • ACT: Occupational Health and Safety Act 1989
  • VIC: Occupational Health and Safety Act 2004
  • SA: Occupational Health and Safety and Welfare Act 1986
  • TAS: Workplace Health and Safety Act 1995
  • NT: Work Health Act
  • QLD: Workplace Health and Safety Act 1995

In Queensland, the following general legislation applies and can be accessed via the website at www.legislation.qld.gov.au

  • Training and Employment Act 2000 (including info for apprenticeships & traineeships)
  • Anti-discrimination Act 1991

The AIFS Terms of Use govern your use of the website and other AIFS systems. By accessing these systems, you are signifying that you agree to the terms.

To view the complete Terms of User for the Australian Institute of Food Safety visit Terms of Use.