Frequently Asked Questions
What should I do if I've forgotten my password?
Don’t worry - you can request a new one. If you’ve forgotten your password, simply click on the ‘login’ button at the top right of the screen.
Enter your User ID and then click on the ‘Forgotten password?’ link. You will receive an email inviting you to reset your password.
Forgotten your User ID? No problem. Check the emails we sent you when you first enrolled. If you still can’t find it, click on contact us and send us a message telling us your full name and the course that you are enrolled in. We’ll be happy to help!
What is a NSW Food Safety Supervisor?
The Australian Institute of Food Safety has a specific course for students who want to do a Food Safety Supervisor course which covers them in NSW. This is because the NSW Food Authority has some extra regulations that we have to adhere to.
As well as a nationally recognised statement of attainment, students that complete this course are issued with a green NSW Food Authority Food Safety Supervisor Certificate. We need to issue this certificate using the stationery they provide, and we must be a registered RTO listed on the NSW Food Authority’s pre-approved trainers providers list. The fee that we get charged to do this, accounts for the difference in cost between the NSW and non-NSW Food Safety Supervisor course.
If you intend to work as a Food Safety Supervisor in New South Wales, it’s important that you enrol in this version of the course. You also need to keep in mind that the NSW Food Safety Supervisor certificate is only valid for 5 years from the date of issue. You can renew your Food Safety Supervisor training through our NSW Recertification course.
What is a USI and do I need one?
For nationally recognised courses such as the Food Safety Supervisor course or the Food Handler course, the Australian Government requires that every student has a special identifying number unique to them. This is called a Unique Student Identifier number or USI.
Your USI number is quite easy to get and can be obtained in around 5 - 10 minutes.